Care Quality Commission (CQC)

Rated ‘Good’ overall, we’re fully regulated by the CQC. We fully welcome the inspection process which drives better experiences for our clients and those we ultimately care for.

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What the CQC offers

CQC are the independent regulator of health and social care in England, keeping us all on our toes. They ensure health and social care services provide safe, compassionate, high-quality care and they’ll always make suggestions for improvements, whenever needed.

Benefits for ICBs

So what does our overall rating of ‘Good’ mean for you? In a nutshell, it’s a stamp of approval that provides you with the reassurance that our standards of care meet the latest requirements; and then some. The rating covers all kinds of criteria such as how tailored the care is, treating service users with the dignity and respect they deserve, and helping them live as independent lives as possible.

Proud to be good

CQC approval matters. As fully independent industry experts, they monitor, inspect and rate services and take action to protect the people who use them.

High-quality staff

Our rating of ‘Good’ reflects our tried and tested recruitment procedures and the meticulous way we carry out relevant checks on all care applicants.

Good staffing levels

As well as checking the quality of our employees, the CQC ensure we have enough qualified staff on our books to maintain the highest standards.

What are clients & carers say

We’ve worked hard to build our reputation and that involves looking after every individual who works for us and every client that works with us.

“A big thank you for your involvement, for putting the service users package into place and for the care you have shown him and his family, As an MDT, we have worked exceptionally well together.”

Beverly Langford-Hardy (Discharge Liaison Team Manager)

“NLG got him home from hospital in impressive time. When the carers were put in situ, the pressure was taken off and everything started to run more smoothly with with much less stress.”

Confidential – End Service User

“I’ve worked with NLG for many years and I’ve only ever had good experiences. The staff are always going the extra mile to find me the shifts and locations that suit me best.”

Gabby (RGN)

“During my time working with NLG, I have never gone without work. The team are very professional and help to sort out problems , provide training and organise validation.”

Agnes (Registered General Nurse)

“I am an agency nurse and have worked with many agencies. None are as good as NLG.   Their staff are amazing and I am treated with respect at all times.”

Letwina (Registered General Nurse)

“I’ve worked for NLG for over twenty years, not needing to be an agency hopper. They’ve always been supportive and resourceful, enabling me to live a good life for which I shall always be grateful.”

Robert (Operating Department Practitioner)