Children and Young person care services
To create support circles for children and young people to learn the fundamental knowledge, skills and behaviours, to contribute to a successful and fullfiled adult life. Because every step towards empowerment is a stride towards a brighter future.

At NL Group, we offer a person-centred approach to all of our service users, whether Adult or Child

A key component of our approach to our Children and Young People is around the development potentials in their early years and helping where possible to utilise the cognitive learning behaviours, to transfer these into lifelong skills. We are passionate about our service users being given the opportunity to strive to their full potential whilst treated with empathy, dignity and respect, all within setting themselves appropriate boundaries within their control. We encourage them to set their own pace in developing emotionally, physically, intellectually, socially and spiritually.

We are passionately committed to assisting Children and Young people who may have experienced childhood trauma to achieve better outcomes. We believe we provide a safe, family feel as an organisation, and pride ourselves on our friendly and empathetic approach. In addition, we believe that all young people deserve the best chance to grow, develop and receive support that prepares them for a bright and productive future.

Who can we support?
These may include the following:

We are able to support children and young people from the ages from 0 years old up to their 21st birthday and beyond if needed, who may present with a range of complex social, emotional, educational, and behavioural needs.

These may include the following:

• Challenging Behaviour
• Special Needs
• Attention Deficit Hyperactive Disorder (ADHD)
• Brain Injuries
• Severe and Partial Physical Disabilities
• Sensory & Dual Sensory Impairment
• Spinal Injuries
• Asperger’s Syndrome
• Terminal Illness
• Children and young people with complex care needs
• Autistic Spectrum
• Profound and Minor Learning Difficulties
• An unstable family life or who may be at risk.

• Parent is living with long-term health difficulties.
• Cerebral Palsy
• Supporting Requirements
• Social, emotional and mental health (SEMH) needs
• Sexually harmful behaviour and risk of offending
• Risk of child sexual exploitation (CSE)
• Complex emotional trauma
• Moderate learning disabilities
• Attachment disorder
• Autism/Asperger syndrome
• Post-traumatic stress disorder (PTSD)
• Developmental delay
• Past criminal and anti-social behaviours
• Oppositional defiant disorder (ODD)
• Conduct disorder

A Person-Centered Approach to Holistic Development in Children and Young People.

In order to ensure we achieve these outcomes; the following approach is championed throughout our workforce.

  • We listen to and value opinions, thoughts and feelings of children and young people.
  • We actively encourage and reward positive behaviours.
  • We appropriately challenge negative behaviours and discuss the implications of these.
  • We provide role modelling for our children and young people, ensuring that the most
    appropriate staff members are placed based on their personality and skills.
  • Adherence to Strict Guidelines and Expertise in Working with Children and Young People.

We operate within strict guidelines and regulatory frameworks. Our entire workforce is highly trained and vetted to be able to work with children and young people. We develop an individualised care plan for the individual, and this is led by our Learning Disability and Challenging Behaviours Manager and Learning Disability Registered Nurses. For service users who require medical interventions, their care plans are developed by our Clinical department heads.

A Multi-Disciplinary Team Approach with 24/7 Availability

We operate a multi-disciplinary team (MDT) approach to supporting children and young people and this includes working with the Local Authorities, ICBs, NHS Departments, CAMHS
and all other statutory services as required. From the point of referral, we work in partnership with families, carers, commissioners, stakeholders, and the young person to meet their requirements and provide the best level of support.

Our business operates a 24 hour on call facility, 365 days per year. As many of our service users require overnight stays and continuous supervision, we can tailor packages to include sleeping or waking nights with a core operating team. The majority of our children and young people are either supported in their own home or within a suitable residential settings, and our staffing structure is adjusted to reflect this.

Supervisions and monitoring are continually assessed by management, in line with our PP12 – Supervision Policy and Procedure.

Please note below a number of our internal policies relevant to children and young people including:

We listen to and value opinions, thoughts and feelings of children and young people.

  • AR01 – Safeguarding Children and Child Protection Policy and Procedure.
  • PE03 – Equality and Diversity Policy and Procedure.
  • CR57 – Protecting Vulnerable People from Radicalisation Policy and Procedure.
  • CR17 – Reducing Physical Intervention Policy and Procedure.
  • CP20 – Service User Care Planning Policy and Procedure.
  • CR46 – Mental Capacity Act 2005 Policy and Procedure.
  • AR35 – Missing Service User Policy and Procedure.
  • CR26 – Deprivation of Liberty Policy and Procedure.
  • CC123 – Positive Behaviour Support Policy and Procedure

A key component of our support with children and young people is our “Children and Young Persons Guide”, which is part of our care planning process. This guide enables the access to the following information:

  • CR26 – Deprivation of Liberty Policy and Procedure.
  • How the day-to-day routines will be agreed and set.
  • The information NL Group holds on them, why, how it can be accessed and who it may be shared with.
  • Their right to access their own case file.
  • The support they will receive from NL Group.
  • A copy of our Statement of Purpose.
  • How to make a complaint in line with NL Groups Complaints Policy.
  • How to access an Advocate or Independent Visitor.
  • How to contact the Office of the Children’s Commissioner.
  • Effective communication is promoted at all times
  • Provide opportunities for children and young people and ensure that their parents/carers are involved as much as possible in developing and reviewing their care plans;
  • Ensure staff have been trained to competently use a wide variety of communication aids as suitable for the child’s needs.