Service Users & Families

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NL Group

Service Users & Families

Complex care at home, with people you can trust

By the time you reach us the funding is usually sorted and we are one of a short list to choose from. This section is here to reassure you, show you the people who will care for the person you love, and give you the information you need.

What We Provide

Two simple pathways
Adult and children’s complex care, explained simply. Each links through to the clinical detail if you want it.
 
A healthcare professional uses a stethoscope to listen to a smiling woman’s chest in a home setting. Both appear engaged and comfortable during the checkup.

Adult Complex Care

Care at home for an adult you love.

A young child in a wheelchair draws with a marker at a table, smiling at an adult woman who is sitting nearby.

Children’s Complex Care

Care at home for a child.

Real Stories

“NL Group has brought reassurance and routine into our home — they really understand our child’s needs.”

Parent of Child A

A smiling young boy in a wheelchair with his parents, and a separate portrait of the same boy smiling.

The People

The people who care for you

Every carer is carefully recruited, vetted, trained and clinically supervised. This is the kind of person you can expect.

Carefully Recruited & Vetted

Trained for Your Specialism

Clinically Supervised, 24/7

A Consistent Team You Get to Know

Resources

Everything you need in one place

Guide

Service user welcome pack

Guide

Care & service agreements

Guide

The role of your commissioner

Guide

Safeguarding, complaints & compliments

Frequently asked questions

We hold positions on several regional frameworks for adult and paediatric complex care, and we’re in evaluation on more. Tell us which framework you’re purchasing through and we’ll confirm our position and the relevant lot and reference.

Yes. Alongside NHS and local authority commissioning we take privately funded, insurer-funded and case-managed referrals, including packages set up through deputies and the Court of Protection.

Every package is nurse-led and clinically governed from the first visit, with named clinical oversight, an audit trail we can share with the funder, and safeguarding built into how the care runs rather than added on top.

Get in Touch

Talk to us

A direct line to the care coordinators. Most family contact is from existing patients.