FAQs

Contact us
NL Group
Contact us

FAQs

Support every step of the way

We’re here to make complex care simple, safe, and personal.

For commissioning & referrals
For service users & families
For healthcare professionals

For Commissioners & Referrers

Everything you need to know about working with NL Group

Answers to common questions about making referrals, eligibility, and how we partner with you to deliver outstanding care.

You can refer by completing our referral form or contacting our commissioning team directly. We’ll guide you through the process and confirm eligibility and next steps.

Please include the individual’s clinical needs, current support arrangements, funding details, and any relevant risk assessments or care plans.

Once funding and clinical needs are confirmed, we work with you to mobilise care as soon as possible—often within days for urgent packages.

Yes, we provide complex care at home for both adults and children, with specialist teams for each pathway.

For Service Users & Families

How we support you at home

Your questions answered—from daily contact to clinical support and changes in your care package.

Your care coordinator or our office team is your first point of contact for routine matters like staffing, rotas, and general support.

Please inform your care coordinator. They will escalate your concern to our clinical team, who will respond as needed.

Requests for more hours or changes to your care package should be made through your commissioner, who will work with us to review and update your support.

We aim to respond within one working day, or sooner if your enquiry is urgent.

For Healthcare Professional

Join our team and make a difference

Explore what it’s like to work with us, how to apply, and how we help you grow in your career.

Visit our Careers page to view current vacancies and submit your application online. We welcome experienced clinicians and carers passionate about complex care.

All team members receive comprehensive induction, ongoing specialist training, and regular clinical supervision to ensure high standards of care.

We offer flexible shift patterns and aim to match you with packages that suit your skills and availability.

Our recruitment process includes interviews, background checks, and reference verification. We’re committed to building a safe, skilled, and caring team.