Our services

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NL Group
Contact us

Our Services

Complex care, delivered differently

 We provide complex care at home for adults and children. We take the cases that are hard to place: high-acuity, often round-the-clock packages that would otherwise sit in a hospital bed. If you have another complex need, tell us about it and we’ll give you an honest view of what’s possible.

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What We Do

Areas of specialism

A selection of the conditions we support, across adults and children. Each links through to the clinical detail.

A caregiver in a navy uniform sits beside a woman in bed using an oxygen mask, offering comfort in a home setting.

Tracheostomy and Ventilation

A man in a blue polo shirt holds a tablet and smiles at an older man wearing a neck brace, sitting together in a living room.

Spinal and Neurological

A woman in a navy polo shirt talks to another woman by a bedside, with an older man lying in the bed behind them in a home setting.

Acquired Brain Injury (ABI)

A woman and a young boy sit on a couch while another woman in a blue polo shirt shows them something on a tablet.

Learning Disability and Autism

A woman in a navy blue shirt with a notepad talks to a man sitting across from her in a living room.

Mental Health

A young woman wearing an orange scarf sits in the back of a car between two people who are looking at her and smiling.

Children’s Complex Care

A man and a woman sit at a table with mugs and a plate of food, smiling and laughing together in a bright indoor setting.

Supported Living (Adults)

Three adults and a child clean a wooden surface outdoors on a sunny day, with a red shed and some trees in the background.

Supported Living (Children)

Two Pathways

Adult and children’s complex care
A healthcare professional uses a stethoscope to listen to a smiling woman’s chest in a home setting. Both appear engaged and comfortable during the checkup.

Adult Complex Care

ICU-level care at home for adults with the most complex needs, delivered by carers trained for the specialism and led by our nurses. We cover long-term ventilation and tracheostomy, spinal and neurological, Acquired Brain Injury (ABI), learning disability and autism, mental health, and supported living.

See adult complex care
A young child in a wheelchair draws with a marker at a table, smiling at an adult woman who is sitting nearby.

Children’s Complex Care

Specialist care at home for children and young people, with a paediatric team trained to the child’s specific clinical needs. We cover paediatric ventilation and tracheostomy, complex and continuing care, children’s supported living, and transition to adult services.

See children's complex care

How We Work

Nurse-led from the first visit

Every package is designed, mobilised and governed by our team. Each case is assessed by a qualified nurse, who writes the care plan and risk assessment, trains the staff to the case and troubleshoots the package day to day to keep it safe and stable over time.

Our approach and outcomes
Two caregivers, one holding a toy, interact with a smiling man in a wheelchair; in a second image, one caregiver is clapping and smiling.

Responsiveness

A safe package in place quickly

We usually mobilise a new package within about two weeks, and same day on a working day where a case is genuinely urgent, because onboarding is always running in the background. Where a package is in crisis we can move in, stabilise it and hold it safely while the longer-term plan is agreed.

How we work with partners
Two photos show people smiling and talking in an office setting, with one man in the larger image and a man and woman in the smaller inset.

Not Sure Where a Case Fits?

Tell us about the case

Complex is what we’re set up for. If the need isn’t listed it’s still worth asking. Send us the case and we’ll come back within one working day, same day on a working day if it’s urgent.

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