Social value & ESG

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NL Group
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Social Value & ESG

The value beyond the package

Complex care done well has a wider value: people kept out of hospital, families kept together, and skilled jobs created in the communities we work in. This page sets out that value honestly, and what we are doing on the environment and on how we run the business.

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Social Value

Complex care that saves the NHS money

Through specialist complex care delivered in people’s own homes, we help reduce avoidable hospital admissions, support safe and timely discharge, and reduce out-of-area placements — keeping people safe, settled and independent for longer. Every hour of complex homecare we deliver creates foundational value for people, their families and the wider health and care system.

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People and Community

Skilled jobs, locally grown

We recruit and train locally, creating long-term career pathways from Care Worker to Registered Manager and clinical roles. Our teams receive specialist, accredited training — including PEG, tracheostomy, ventilation and resuscitation competencies, Positive Behaviour Support, and autism and learning-disability training. Our online training is accredited through Healthier Business and aligned with Skills for Care, and we are the only accredited provider in the area delivering De-escalation Management training.

Careers at NL Group

Environment and Governance

How we run the business

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Our Environmental Commitments

We work to reduce our environmental impact through localised staff scheduling that minimises travel time and cuts our carbon footprint, alongside local recruitment and supply chains that keep journeys short. Our approach is set out in our Carbon Reduction Policy.

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Governance

We operate under nurse-led clinical governance, with safeguarding, equality, diversity and inclusion embedded across recruitment, training and service delivery. Our social value framework is aligned to the Procurement Act 2023, the National TOMs and the NHS Social Value Model. For our full governance and information-governance documents, please contact our team to arrange access.

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Commissioners

Social value for your tender

If you need our social value evidence for a procurement, we can provide it in the format you score against.

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