How We Work with Partners

One conversation, whoever places the care

We work with everyone who places, funds or refers complex care: NHS and ICB commissioners, local authorities, case managers, insurers, deputies and the Court of Protection, and other referral partners. The proposition is the same for all our partners: we are safe, nurse led, can generate positive outcomes, and can manage a package end to end.

How We Work

Four ways we work with partners

Whoever you are, the way in is the same.

Becoming a partner

How to add NL Group to a framework or set up a spot contract, and who to speak to.

Case management & coordination

A named contact who knows the case, coordinating with you and the funder throughout.

Clinical assurance

Nurse‑led and clinically governed service, built on a foundation of safeguarding.

Making referrals

Send us the case and we’ll come back within one working day, same day if it’s urgent.

Not an Agency

A specialist provider, not a staffing agency

We’re a specialist complex-care provider, not a staffing agency. We design, mobilise and clinically govern the whole package, with an employed, trained team. If there are urgent cases, we may call upon our approved and vetted partner network to mobilise a package quickly.

Making Referrals

How to refer a case

Send us the case with as much detail as you can, and we’ll come back within one business working day.

How we work with partners