Adult complex care

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NL Group
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Adult Complex Care

Complex care at home for adults

We look after adults whose needs are too complex for standard domiciliary care: ventilation and tracheostomy, spinal and neurological conditions, Acquired Brain Injury (ABI), learning disability and autism, and mental health. Around 85% of the people we care for are adults. Care is nurse-led, and where a case needs it we staff two carers to one person, around the clock.

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What We Cover

Areas of specialism

If the need isn’t here, tell us about the case.

A caregiver in a navy uniform sits beside a woman in bed using an oxygen mask, offering comfort in a home setting.

Long-term Tracheostomy and Ventilation

A man in a blue polo shirt holds a tablet and smiles at an older man wearing a neck brace, sitting together in a living room.

Spinal and Neurological

A woman in a navy polo shirt talks to another woman by a bedside, with an older man lying in the bed behind them in a home setting.

Acquired Brain Injury (ABI)

A woman and a young boy sit on a couch while another woman in a blue polo shirt shows them something on a tablet.

Learning Disability and Autism

A woman in a navy blue shirt with a notepad talks to a man sitting across from her in a living room.

Mental Health and Section 117 Aftercare

A man and a woman sit at a table with mugs and a plate of food, smiling and laughing together in a bright indoor setting.

Supported Living

Who It's for

The cases we’re built for

Adults being discharged from a tertiary unit whose home needs a wraparound clinical team. Packages that have broken down and need stabilising. Long-running cases where continuity and safety matter more than anything. We take NHS Continuing Healthcare, local authority, personal health budget, insurer and case-managed referrals, including packages set up through deputies and the Court of Protection.

How we work with partners
A caregiver in uniform assists a woman using a breathing device, while in another photo, a caregiver chats with a smiling person in a motorized wheelchair.

A Real Adult Package

“The support I receive from NL Group has made all the difference. I feel safe, respected, and truly cared for every day.”

AE, 39, adult ventilation package

Read the case studies
A caregiver smiles at a man in a wheelchair who is wearing a nasal cannula, shown in two photos.

Outcomes

Safe, stable, and out of hospital

For the Person

The care they want from people they’re happy with, kept safely at home.

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For the Funder

A stable package that doesn’t come back with problems, and admissions avoided. We measure it through service-user and staff surveys, annual reviews and stable clinical status.

Our approach and outcomes

Clinical Leadership

Named clinical oversight

Every adult package runs under named clinical leadership, with our nurses supervising the carers who deliver the care. A qualified nurse assesses each case, writes the care plan and risk assessment, liaises with the multidisciplinary team, and holds the clinical governance for the case.

Our approach and outcomes
Two women in professional attire are smiling and conversing in separate indoor settings, one in a blazer and the other in a company uniform with a name badge.

Enquiries

Tell us about the case

Send us the case and we’ll come back within one working day, same day on a working day if it’s urgent.

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