Commissioning & Referrals

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NL Group
Contact us

Commissioning & Referrals

Complex case?
Start with us.

We work with commissioners, funders and referral partners to design and mobilise safe, clinically led complex care at home, including urgent and challenging cases.

See how we work, review our frameworks and evidence, or tell us about the case and we’ll give you an honest view of what’s possible.

What We Do

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Areas of expertise

If you have another complex need, talk to us.

A caregiver in a navy uniform sits beside a woman in bed using an oxygen mask, offering comfort in a home setting.

Tracheostomy and Ventilation

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Spinal and Neurological

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Acquired Brain Injury (ABI)

A woman and a young boy sit on a couch while another woman in a blue polo shirt shows them something on a tablet.

Learning Disability and Autism

A woman in a navy blue shirt with a notepad talks to a man sitting across from her in a living room.

Mental Health

Three people sit in a car, two adults smiling at a young woman in the middle who is wearing a seatbelt and an orange scarf.

Children’s Complex Care

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Supported Living (Adults)

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Supported Living (Children)

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How we work

Collaboration at every step

For case managers, insurers, deputies and Court of Protection, and referral partners.

Becoming a partner

How to add NL Group to a framework or set up a spot contract, and who to speak to.

Case management & coordination

A named contact who knows the case, coordinating with you and the funder throughout.

Clinical assurance

Nurse‑led and clinically governed service, built on a foundation of safeguarding.

Making referrals

Send us the case and we’ll come back within one working day, same day if it’s urgent.

Case Studies

Kept safely at home, hospital admission avoided

A real package, written up with the family’s consent, covering the situation we were referred, how we built the care around it and what changed once it was in place.

Read the story
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Resources

Access our capability & evidence resources

A capability and evidence pack you can take to panel: our clinical model, the frameworks we sit on, mobilisation data and worked case studies. Tell us where to send it and it’s with you the same day.

Download our credentials pack

FAQs

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Frequently asked questions

Usually within a few days, and same day where a case is urgent. At the first call we’ll give you an honest read on your specific case rather than a headline number, because mobilisation depends on the clinical picture, the funding and the location.

We hold positions on several regional frameworks for adult and paediatric complex care, and we’re in evaluation on more. Tell us which framework you’re purchasing through and we’ll confirm our position and the relevant lot and reference.

Yes. Alongside NHS and local authority commissioning we take privately funded, insurer-funded and case-managed referrals, including packages set up through deputies and the Court of Protection.

Every package is nurse-led and clinically governed from the first visit, with named clinical oversight, an audit trail we can share with the funder, and safeguarding built into how the care runs rather than added on top.

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Enquiries and Requests

Make an enquiry

Please note this is not an emergency line. Commissioners and families can use this form to discuss a case. Tell us about the case and we’ll respond within one working day. If your enquiry is urgent, please say so and we’ll prioritise your request.

Make an enquiry